Terms, policies & privacy

1) Website use & information

• This website is provided for general information and to help guests enquire about accommodation at Dimension Guest House.
• All information, pricing, availability and room descriptions are subject to change and are confirmed only once your booking is accepted by Dimension Guest House.
• Images on the website are intended to be representative of the property, rooms and facilities. Minor variations may occur depending on room allocation, updates, lighting and seasonal conditions.
• We may update website content at any time to keep information accurate and relevant.

2) Enquiries, bookings & communication

• Enquiries submitted via the website, email, phone call or messaging are treated as a request for information and do not guarantee availability.
• Bookings are only confirmed once you receive confirmation from Dimension Guest House (for example by email, message or agreed payment/booking reference).
• We may contact you using the details you provide to respond to your enquiry, confirm details, or clarify booking requirements.

Contact:
Cell: +27 82 552 6200
Email: info@dimensionguesthouse.co.za

3) House rules & property policies

• No smoking: Dimension Guest House is a smoke-free property. Smoking is not permitted inside rooms or indoor areas.
• No pets: Pets are not permitted on the premises.
• Right of admission reserved: We reserve the right of admission and may refuse entry or request a guest to leave in cases of unsafe behaviour, damage, rule breaches, harassment, illegal activity, or conduct that impacts other guests or staff.
• Respectful environment: Guests are expected to respect other guests, neighbours and staff. Excessive noise and disruptive behaviour are not permitted.
• Property care: Guests may be held liable for intentional damage, missing items, or misuse of property and facilities.

4) POPIA privacy notice

Dimension Guest House respects your privacy and handles personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. This section explains what we collect, why we collect it, and your rights.

What information we collect

• Contact details you provide (such as your name, email address and phone number).
• Enquiry and booking information (such as dates, number of guests, and any special requests you send to us).
• Basic technical information used to operate the website (such as your browser type or device information), where applicable.

Why we collect it (purpose)

• To respond to your enquiry and communicate about availability, pricing and booking details.
• To confirm and manage bookings, check-in arrangements, and guest support.
• To meet legal, safety and operational requirements where relevant.

How we use and share information

• We only use your information for legitimate guest-house operations and to provide the service you request.
• We do not sell your personal information.
• We may share limited information with service providers only when necessary to operate the website or communication tools (for example, email hosting), and only for the purpose of delivering that service.
• We may disclose information if required to comply with applicable law or lawful requests.

Security and retention

• We take reasonable steps to keep your information secure and prevent unauthorised access, loss or misuse.
• We keep enquiry and booking information only for as long as needed to respond, provide services, and meet lawful or operational requirements.

Your POPIA rights

• You may request access to the personal information we hold about you.
• You may request corrections or updates if your details are inaccurate.
• You may object to the processing of your information in certain circumstances, or request deletion where appropriate (subject to legal or operational requirements).
• You may withdraw consent where consent is the basis for processing (where applicable).

For privacy queries, requests or concerns, please contact info@dimensionguesthouse.co.za.

5) Limitation of liability

• We make reasonable efforts to keep information on this website accurate and up to date, but we cannot guarantee that all content is always free from errors or omissions.
• Dimension Guest House is not liable for losses arising from reliance on website information where booking details were not confirmed directly with us.
• Guests are responsible for their personal belongings. Reasonable care is taken, but the guest house cannot accept liability for loss or theft unless required by law.

6) Updates to these terms

• We may update these terms from time to time. The latest version will always be published on this page.
• If you have questions about these terms, please contact us and we will gladly assist.

Last updated: 2026